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On-line Store Terms and Conditions

1.Introduction

Welcome to our On-line store Terms and Conditions section, and thank you for your interest in CARNER BARCELONA. We are thrilled that you have taken the time to visit us at www.carnerbarcelona.com. Please don't hesitate to contact us at any time if you need further assistance.
For general inquires: contact@carnerbarcelona.com
For sales inquires: sales@carnerbarcelona.com
We look forward to having you as a long time customer and hope you will continue to enjoy our perfumes!

2. Field of application

These terms and conditions apply to all sales of products by CARNER BARCELONA SL made through the online sales site www.carnerbarcelona.com.

We note that these general terms and conditions of sale apply to private individuals only. Any resale or distribution of CARNER BARCELONA products purchased on www.carnerbarcelona.com website is strictly prohibited. For any trade enquiries or orders, please contact the sales department of CARNER BARCELONA by telephone on + 34 932 008 977 or by e-mail on sales@carnerbarcelona.com.

3. How to shop Online

Select your perfumes

Within the section ESHOP, select the product you want to purchase and click “ADD TO CART”.
To continue shopping click on “CONTINUE SHOPPING” or if you are ready to checkout click on “PROCEED TO CHECKOUT”.

Step 1 Check your shopping list

You can now review your shopping cart summary, add or delete products.

Step 2 Billing and shipping information

If you are a registered customer “CLICK TO LOGIN”.
If you are a new customer click on “CREATE AN ACCOUNT” or if you prefer an instant checkout click on “GUEST CHECKOUT”.
Enter your shipping address, the city, country and zip code information for where you would like your order to be shipped and your e-mail address.
If your billing address is different from the shipping address, please check the box labeled "USE ANOTHER ADDRES FOR INVOICE”.
If your order requires any special shipping instructions, please let us know in the "Comments" box provided
If you would like your purchase gift wrapped, please let us know in the “Comments" box provided

Remember to read the Terms and Conditions before finalizing the purchase and click “I AGREE TO THE TERMS OF SERVICE”, for what we understand that you accept them.

Step 3 Checkout

Please choose your payment method. VISA/PAYPAL.
A new screen will show up, please fill in the requested fields from your credit card or paypal account.
Click “SEND”/”ACCEPT” to finish the payment.

Confirmation

Once your order is successfully submitted, an order confirmation page and an order number will appear on your screen.
You will receive a confirmation e-mail with your order details and a second one with original invoice of your order.
You will receive an additional e-mail with new status of your order (preparation in progress, shipped, delivered)
Once your order has been placed, it will be processed within two business days. Shipping takes 5 to 10 business days depending on the country zone you are located.
Please keep all transaction e-mails for your records.

4. Prices

Prices are only indicated in euros, including the Spanish Value Added Tax of 21%.
CARNER BARCELONA reserves the right to modify the prices of products offered on the www.carnerbarcelona.com website at any time without prior notice to you. You will be charged the prices displayed on the www.carnerbarcelona.com website at the time you order has been submitted.
The total price, including taxes for each of the products which the customer wishes to buy, will be indicated before the customer makes his/her payment through the website www.carnerbarcelona.com.
The customer will receive, on delivery and for each of the articles, written confirmation of the price paid giving details of the price of each article and the delivery costs to be paid by the customer.

5. Availability

Certain products, which are available in limited quantities, may not be available at the time of the order. This information will be supplied to the customer when the order is placed. Errors or modifications may, exceptionally, occur, notably in the event of a given product being ordered simultaneously by several customers.

The customer will be informed of any unavailability of products by e-mail, within 5 days and may not hold CARNER BARCELONA responsible for this in any way. In the event of unavailability of the product(s) selected, the customer may either choose another article in the range or cancel his/her order. If the customer chooses to cancel the order, he/she will be reimbursed as soon as we can and in any case no later than 30 days after payment of the sums by the customer.

6. Exchanges and returns

If you should wish to return or exchange a damaged product, first let us know by sending an email to sales@carnerbarcelona.com within 7 days following the delivery of your order. Wait for a confirmation email from us before shipping the product back to: C/Aribau 230-240, 6K. C.P. 08006. Barcelona, Spain

CARNER BARCELONA Online Store cannot accept returns where labels have been removed. All returns must be accompanied by the original invoice.
Please note that the original shipping costs will not be refunded, neither will your expenses for returning the product to us. However, CARNER BARCELONA Online Store will not charge additional shipping on exchanges. Refunds for returned merchandise will be made within 30 days of the return of the product, to the original purchaser’s credit card.
All exchanges are subject to availability. Faulty items will be exchanged to the same type of product, subject to availability. Refunds for faulty items can be made within the 14-day period following delivery. Items cannot be exchanged or refunded at our stores.

Thank you,
CARNER BARCELONA Team

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